Refund & Return Policy
Effective Date: September 8, 2025
At Nartara Handpainting Clothing, each product is carefully handcrafted. Please read our refund and return policy below:
1. Returns
- Accepted only if the item is damaged, defective, or the wrong product.
- Return requests must be made within 7 days of delivery.
- Please note: hand-painted variations are natural and not considered defects.
2. Non-Returnable Items
- Customized or hand-painted orders
- Used, washed, or customer-damaged products
3. Return Process
Email us at support@nartara.com with your order number and clear photos of the issue. Once approved, the item must be returned in its original packaging.
4. Refunds
- Refunds will be processed within 7–10 business days after we receive and inspect the returned product.
- Amount will be credited to the original payment method.
- Shipping charges are non-refundable.
5. Exchanges
Exchanges are possible only if stock is available.